Even though ICT access and use have increased in recent years, there are still many obstacles digital inclusion. These include geography, age educational status, socio-economic status, income, social context. Digital exclusion closely mirrors the structures and dynamics of social exclusion more generally.
- 14% of people in the EU-28 have never used the internet;
- OECD data shows internet activities carried out by users with tertiary education is on average 58% higher than those with lower education levels;
- The UK’s Office of National Statistics (ONS) showed that more than a third of the poorest children do not have the internet at home nor a computer, whereas children from the wealthiest homes almost all had internet and computer access.